Primary purpose of the position

Provide professional day to day business support to the Medical Centre’s team, which includes organising appointments, maintenance of confidential records and information management, promoting Medical Centre services, welcoming patients to the Medical Centre and providing courteous and timely customer service and exceptional standard of care to patients to ensure the efficient and effective function of the Hillston Medical Centre’s services.

Key accountabilities

Within the area of responsibility, this role is required to:

• Professionally manage the office of the Hillston Medical Centre, displaying a positive image, sound judgement, initiative, timeliness, sensitivity and confidentiality at all times.
• Maintain Council's values and high customer service standards through the prompt and courteous response to counter and phone enquiries, written correspondence, emails and enquiries, ensuring the reception is always attended and phones are answered in a timely and polite manner.
• Ensure accurate identification of patients at each contact including both telephone and in person by using the Medical Centres’ three (3) identifiers - name, date of birth and address and maintain and coordinate appointments for patients following set procedures.
• Accurately process and update patient registrations and demographics, and file all relevant paperwork in an orderly and timely manner in the Medical Centre’s Records Management System.
• Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays in a timely and polite manner.
• Manage all aspects of the Medical Centre's incoming and outgoing correspondence including opening, recording and distributing incoming correspondence (including mail, faxes, email) on a daily basis.
• Maintain the reception area and waiting room in a tidy and welcoming manner ensuring all appropriate brochures and information are always readily available including Patient registration and consent forms, Practice Information brochures and Appointment cards.
• Efficiently and effectively manage emergencies when necessary, following set procedures to ensure the wellbeing of patients and Medical Centre staff.
• Ensure the Medical Centre Manager is kept informed on all relevant matters, and in particular those matters that have the potential to reflect unfavourably on the Medical Centre or Council.
• Carry out other duties that are within the limits of the employee skills, competence and ability as required.

Compulsory requirements of the position

• The successful candidate will be required to undertake pre-employment screening and achieve a satisfactory outcome.
• It is an inherent requirement of this position that the successful candidate be immunised as one form of control to minimise workplace illness/disease.  The following vaccinations are required and will be arranged upon commencement – Hepatitis A and B and/or Tetanus.